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How to Build and Manage a Team of Community Liaison Officers

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Course Credit: 0.15 CEU, 1.5 PDH

Community liaison officers play a critical role in developing and maintaining relationships with communities in and around the sites of company operations. When their role is structured and supported well, they make an essential contribution to a company’s social licence to operate; they are key to the implementation of international standards and other corporate commitments; they provide insight and local knowledge which enhances the company’s ability to manage a range of risks and uncertainties; and they are a familiar and accessible face with whom community members can raise concerns, realise opportunities and resolve grievances.

In 2017-2018, Clare Bebbington (Audire Consultants) and Emma Wilson (ECW Energy) carried out research to explore some of the challenges faced by CLOs in their frontline roles. The research included a survey of over 120 CLOs from 31 countries and representing 25 companies. The results were published in an SPE paper in 2018 and led to the development of a toolkit for companies building resilient community liaison teams, launched by IPIECA in 2018. In 2019 Clare and Emma launched a new phase of the project, exploring the ways in which gender influences corporate community engagement in resource-extraction projects. This webinar will explore the key findings from Phase 1 of this project and reflect on how the IPIECA toolkit has been used since its launch, and will also provide some insights into the current phase of the project.

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 1 chapter
  1 downloadable resource

Course Chapters

  • 1How to Build and Manage a Team of Community Liaison Officers - Chapter 1
    Media Type: Video

Credits

Earn credits by completing this course0.15 CEU credit1.5 PDH credits

Speakers

Clare Bebbington
Dr. Emma Wilson