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Mind Reading, Listening and Being Nice

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Course Credit: 0.15 CEU, 1.5 PDH

Most organizations in the oil and gas industry realize that further improvements in safety and productivity will come from improving the people management skills of their people at all levels. However, so many programs of non-technical skills (also called crew resource management and human factors) are not as effective as they could be because they are too general. We have to be more specific about communication skills, team working, leadership skills, and situational awareness. In this webinar Dr Bill gets to the heart of the matter and shows how the basics of mind reading (yes, you can read people’s minds), really listening and being nice, are the foundation of most non-technical skills subjects. The webinar will offer straightforward practical steps you can use immediately in the workplace. Some interactive exercises will get you thinking about your own non-technical competence.

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 1 chapter
  1 downloadable resource

Course Chapters

  • 1Mind Reading, Listening and Being Nice - Chapter 1
    Media Type: Video


Earn credits by completing this course0.15 CEU credit1.5 PDH credits


Dr. William Robb