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Negotiation and Conflict Resolution

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Course Credit: 0.15 CEU, 1.5 PDH

While we may not always be aware of it, we negotiate and resolve conflict every day. This webinar will introduce you to a practical, user friendly approach to negotiation and conflict resolution known as the mutual gains model. As we explore the seven elements of the mutual gains negotiation framework, you will learn to:

• Prepare for all types of negotiations
• Identify the issues at the heart of a conflict
• Seek solutions that benefit all parties in a negotiations
• Measure the results of your negotiation

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 1 chapter
  1 downloadable resource

Course Chapters

  • 1Negotiation and Conflict Resolution - Chapter 1
    Media Type: Video


Earn credits by completing this course0.15 CEU credit1.5 PDH credits


Maria Fitch